For convenience, No need to return the issue item.

We supply free replacement and refund services. Please reach to usanytime, anywhere for the best service.

1. Contact email: support@jzg-tech.com

2. To help us handle your after-sales request quickly and accurately, please provide a detailed written description of the issue, along with clear photos and/or a video showing the problem. Please also include valid proof of purchase (order number and sales channel) so our support team can verify and assist you promptly.

3. We will reply within 24 hours on business days.

Refunds are typically issued to the original payment method. The processing time is usually 1–3 business days.

Warranty Exclusions (Not Covered Under Warranty)

1.Damage caused by human factors (misuse or improper use)

2. Damage caused by force majeure (natural disasters, accidents, etc.)

3. Products without sufficient proof of purchase (e.g., test samples, promotional items, etc.)

4. Products that are out of the warranty period

5. Products purchased through non-official channels

6. Defects or damage caused by external factors such as overheating or liquids

7. Non-quality-related issues reported more than 30 days after purchase

8. Lost or stolen products

9. Defects or damage caused by not following official instructions, or by modification/disassembly

10. Normal wear and tear (scratches, abrasion, oxidation, etc.)

If you have any quality-related issues, please feel free to contact us anytime.

JZG is not responsible for the following situations:

• Any indirect losses or damages resulting from product use or misuse.
• Compensation beyond the actual purchase value of the product; the compensation amount specified in this warranty policy shall not exceed the product’s purchase value.
• Products purchased from non-official sales channels.
  

This warranty policy applies only to products purchased through JZG official channels. Products purchased from other sales channels are not covered by this policy. This policy may be adjusted based on legal regulations, company policies, and product updates. JZG reserves the right to interpret and modify this warranty policy.

JZG is committed to being your most reliable partner, providing you with high-quality products to enhance your quality of life.